# ORDA — Order Tracker _Branded tracking pages, fewer support tickets_ ORDA adds a tracking block to your theme. A customer enters their order number and the email on the order, and sees the fulfillment status, the carrier's tracking link and exactly which items are in each parcel — on your page, in your colours. [Install on the Shopify App Store](https://apps.shopify.com/order-helper-dev?utm_source=landing&utm_medium=app&utm_campaign=orda&utm_content=hero_install) ## “Where is my order?”, answered before it reaches you Every one of those emails asks for something Shopify already knows. ORDA puts it in front of the customer instead. - **Support answers the same status question a dozen times a day.** → Customers look it up themselves, with the order number from their confirmation email. - **A raw tracking link hands the customer over to the carrier's site.** → The status and the carrier link render on your page, styled to your theme. - **A split shipment turns into three separate questions.** → Each fulfillment is listed with the items it contains, so a partial delivery explains itself. - **“When will it get here?” has no answer on the product page.** → An estimated-delivery block shows a date range and the time left before today's cut-off. ## A tracking surface you control end to end Two storefront blocks, one admin, and delivery rules that follow your own shipping reality. - **Order tracker block**: Add the Order tracker section block to any page in the theme editor, then set card and section background, text colour, font family and font size from the block settings. - **Estimated delivery on the product page**: A second block counts down to your cut-off — “Order in the next 3h 20m to get it by…” before it passes, “Order today, arrives…” after. - **Status from the fulfillment itself**: Every lookup reads the order's fulfillments from Shopify: display status, carrier name and tracking URL, estimated delivery, and the delivered date once it lands. - **Itemised, one parcel at a time**: Split and partial fulfillments each list their own line items with images, quantities and prices, instead of collapsing into one ambiguous status. - **Two things to look up an order**: An order number on its own returns nothing. The email on the order has to match, blank identifiers are rejected outright, and the number is escaped before it reaches Shopify's search. - **Every lookup, logged**: The admin records each lookup as found or not found, with a success rate and delivery-performance figures over the last 7, 30 or 90 days. ## Live on your storefront in four steps The in-app setup guide checks the first two for you and tells you when the block is actually on a page. - **Install from the App Store**: ORDA installs like any Shopify app. There is nothing to host and no snippet to paste. - **Turn on the app embed**: Enable ORDA's app embed in your theme editor. Nothing renders on the storefront until this is on, so the setup guide watches for it. - **Add the Order tracker block**: Drop the block on the page you want customers to land on — a dedicated tracking page works well — and match it to your theme. - **Set your delivery rules**: Optional, and what powers the estimated-delivery block: a cut-off time, processing days and a transit-day range, scoped by country or product tag. ## Put the answer where the question gets asked - **A tracking page on your domain**: Link it from the footer and from your shipping emails, so the whole journey stays on your store. - **Delivery promise before checkout**: The estimated-delivery block on a product template answers the arrival question while the customer is still deciding. - **Help-desk deflection**: Point your “where is my order” macro at your own page instead of pasting a carrier link, and watch the found rate in the dashboard. - **Orders that ship in pieces**: Pre-orders, backorders and multi-warehouse fulfillment all read clearly, because each shipment carries its own contents and status. ## Free on the App Store - **Free** — Free. The whole app, on every store. ## Questions merchants ask first ### Do customers need an account to track an order? No. The block asks for the order number and the email address on the order, and both have to match before anything is returned. There is no login, and a bare order number is not enough on its own. ### Where does the tracking status come from? From the order's fulfillments in Shopify — the display status, the carrier name and its tracking link, the estimated delivery date and the delivered date. ORDA does not connect to carrier APIs itself; it surfaces what Shopify already records against each fulfillment, which is what your fulfillment app or shipping label wrote there. ### Do I have to edit my theme code? No. ORDA ships as a theme app extension. You turn on the app embed, then add the Order tracker block from the theme editor and set its colours, font and size in the block settings. Removing the app removes the block. ### How is the estimated delivery date calculated? From delivery rules you write in the admin: a daily cut-off time, processing days, and a minimum and maximum transit time, optionally counting working days only. Rules can be scoped to a country code or a product tag and ordered by priority, with one default that catches everything else. All of it is calculated in your store's own timezone. ### What happens when an order ships in more than one parcel? Each fulfillment is shown on its own, with its own status, its own tracking link and the exact line items it contains. A customer who has received half an order can see which half is still moving. ## Turn tracking questions into a page you own Install ORDA, switch on the app embed, and add the block. The next “where is my order?” answers itself. [Install on the Shopify App Store](https://apps.shopify.com/order-helper-dev?utm_source=landing&utm_medium=app&utm_campaign=orda&utm_content=footer_install)